Consumers / Families

What to expect from my Case Manager

 

Communication

    • Phone, Email, text messages, personal visits

    • Response within 24 hours

    • HIPAA Compliant

Education

  • Service & Provider Information

  • Community Resources

Advocacy

    • Natural Supports

    • Protection of Rights

    • Promote Health & Safety while respecting dignity of risk

    • Network with providers/resources to coordinate care as needed

Team Meetings

    • At least twice/year

    • Held at time/location convenient for individual/guardian

Visits

    • At least quarterly (might be combined with team meeting)

    • Develop rapport

    • Comprehend individual’s real wants/needs

Paperwork

    • Electronic as much as possible

    • Record required information in person centered format

    • Develop budgets for requested waiver services

    • Eligibility assessments

Monitoring

    • Insure individual is moving towards a better life

    • Complete quarterly checklist