Advocacy Links CARF Survey
What is CARF accredidation?
As a step toward accerdiation, a provider invites CARF International to send a team of professionals, called surveyors, to visit its site and evaluate its services for quality. The surveyors consult with staff members and interview people who use the provider’s services.
Based on the surveyor’s review, the provider may be awarded CARF accredidation for one or three years. In some cases, the provider may need to improve its services before it can become accredited.
What do you do when you have a complaint?
Before becoming accredited, a provider must show that it focuses on quality improvement, the best possible outcome of its services, and customer satisfaction.
However, even the best provider will receive a complaint from time to time. If you have a concern about the services you are receiving, you can take several steps.
First, tell a staff member about your concern and ask who can help you resolve it. This provider pledges to work hard to resolve concerns about its services.
Then, if you are unable to quickly resolve the concern, ask a staff member to tell you how to use the grievance process. CARD-accredited providers must have a grievance procedure available to the people it serves and its staff members.
Finally, if you feel your concern is not resolved through the grievance process, you may want to contact the Protection and Advocacy agency in your state, province, or territory. You might also contact the government agency that is responsible for licensing the provider to operate.
CARF is not connected with or responsible for the administration, acts, personnel, property, or practices of providers with accredited services.