Who We Are

Established in 2012, Advocacy Links has assembled a staff of over 80 highly qualified and trained case managers, supervisors, and specialized team members, who serve over 2,800 individuals, spanning 40 counties across the northern region of Indiana. 95% of our staff members, including our administrative and managerial staff, maintain a caseload so that we are continuously in contact with our community and the individuals we serve. Every year, each of our employees completes more than 20 hours of additional training related to case management so that we remain knowledgeable in our field. These topics range from the Indiana Medicaid Waiver, Medicaid, and Social Security, along with many other pertinent subjects, such as Vocational Rehabilitation and K-12 Education, that help us to better serve our individuals and their families.

We are CARF Certified

The Commission on Accreditation of Rehabilitation Facilities (CARF) is an independent, nonprofit organization with a focus on advancing the quality of services in health and human services. In Spring 2019, Advocacy Links, once again, received the highest level of CARF Accreditation, which we have achieved every evaluation year (2013, 2016, and 2019). Our organization underwent an extensive evaluation to ensure that our compliance measures meet CARF standards. For those being served, CARF accreditation means the provider is committed to reducing risk, addressing health and safety concerns, respecting preferences of individuals (cultural or otherwise), and providing the best quality of care possible. It also shows that our organization values the feedback and input of our clients and is accountable to the community. Accreditation demonstrates that a CARF-accredited service provider has made a specific commitment to put the needs of their residents at the center of everything they do and that they respect the rights and individuality of its clients. Advocacy Links’ services, personnel, and the documentation indicated an established pattern of practice excellence, that accredited us for a maximum length certification term of 3 years. 

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Our Specialized CARF Accreditation Areas Include:

• Case Management

• Child/Adolescent

• Medically Fragile

• Older Adults

• Older Adults/Dementia Care

 

We Serve Diverse Populations

We provide Spanish-speaking case managers in areas of Indiana where there is a high concentration of Hispanic families who need services. We also provide access to interpreters for other non-English speaking populations, such as American Sign Language, Burmese, Chinese, etc.

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By the Numbers